1. Order Cancellation
- Before Shipping: Orders can be canceled within 1 hour of placement, provided they have not yet been processed or shipped. To cancel an order, please contact our customer service team at info@zoivedix.com or +91 9164 113 626 as soon as possible.
- After Shipping: Once an order has been shipped, it cannot be canceled. However, you may return the item for a refund (see our Return Policy for details).
2. Refunds
- Eligibility: To be eligible for a refund, items must be returned in their original condition and packaging. Returns must be initiated within 3 days of receipt.
- Refund Process: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
- Non-Refundable Items: Certain items are non-refundable, including but not limited to, customized or personalized products.
3. Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label.
- Original Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged item).
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or a full refund, including any applicable shipping costs.
5. How to Request a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact our customer service team at info@zoivedix.com or +91 9164 113 626.
- Provide your order number and reason for the return, along with a picture of the damaged area.
- Follow the instructions provided for returning the item.
6. Contact Us
For any questions or concerns regarding cancellations or refunds, please contact our customer service team at info@zoivedix.com or +91 9164 113 626.
Thank you for your understanding and cooperation.